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Returns

 

Return Policy

We want your shopping experience at Toxic Envy Boutique to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please Contact us via email Help@toxicenvyboutique.com, via Live Chat or  Text  (888)-782-5597

  • We accept Returns for Store Credit Only.¬†
  • No Refund, No Exceptions.¬†
  • Merchandise must be returned within 21 days¬†after Delivery Date.¬†
  • All returns will be refunded via store credit in the form of an E-Gift Card code.
  • Store Credit is valid only at www.ToxicEnvyBoutique.com¬†
  • Returns take us 3 business days to process upon reaching our facility.
  • Once your return is processed and¬†approved you will receive a confirmation email.¬†

 

 

  CLICK HERE TO START A RETURN                     

  

Returns must meet these requirements: 

  • All returns must have a RMA number which will¬†clearly indicate which items are being returned. If this is not filled out correctly, your return may experience longer processing times.
  • All merchandise Must have our¬†security tags are sealed and attached.¬†
  • A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit
  • Merchandise must be returned within 7 days¬†after Delivery date.¬†
  • Merchandise must be unworn and unwashed.¬†We will not accept returns of items that have been damaged, worn, soiled, or have makeup stains. Items must be in a condition suitable for resale.
  • We reserve the right to refuse any¬†exchange¬†that does not meet our requirements
  • All Exchanges that show any signs of wear will be refused.¬†
  • Customer is responsible for shipping fees to send the order back to Toxic Envy Boutique warehouse
  • We diligently inspect all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
    • All merchandise is inspected thoroughly before¬†shipping ¬†We cannot take fault on damaged items after they are worn.
    • Defective items must be reported¬†within 3 days¬†of receipt.

Non-Returnable (FINAL SALE) items:

  • ¬†Gift cards¬†

  • Final Sale Items¬†All items under our '60% OFF¬†SALE' tab

  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@toxicenvyboutique.com.



Shipping back your return

To return your product, you should mail your product to:

Toxic Envy Boutique
5645 S ARCHER AVE,
SUITE 388938,
Chicago IL 60638, United States


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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